Refund Policy

Overview

Academoo ("Academoo", "we", "us", or "our") wants you to be happy with your purchase. If you are not satisfied, you may request a refund as described below.

Payments for Academoo are processed by our merchant of record, Paddle.com Market Limited, who also handles billing inquiries.

Refund Window

• You may request a full refund within 14 days of a pass purchase or your first Monthly payment
• Later Monthly renewals are not normally refunded, except where required by law
• Refund requests after the 14-day window are handled on a case-by-case basis
• Partial refunds are not provided outside the refund window

How to Request a Refund

To request a refund, you can:

• Email us at support@academoo.com
• Contact Paddle's customer support directly through your purchase receipt

Processing

• Refunds are processed back to the original payment method
• Please allow 5-10 business days for the refund to appear on your statement
• You will receive an email confirmation once the refund has been processed

Cancellations

Monthly renews at $4.99 each month until cancelled. You can cancel directly from Account, and you will not be charged again after cancellation is scheduled.

Monthly access continues through the paid period. The Yearly pass is a one-time purchase with no renewal and expires automatically. Saved work and student data remain in your account when paid access ends. Outside the stated refund window, partial refunds for unused time are not provided.

Contact Us

If you have questions about refunds, please contact us at support@academoo.com